FAQ

We accept a wide range of packages, from small envelopes to large pallets or even vehicles! Receiving fees are flat rates by package type and weight bracket—small items from $1–$3, medium boxes from $5–$35, and large items from $35–$50. See our complete rate table for every tier.

We'll securely hold your packages for up to 8 months at no extra charge. That gives you plenty of time to pick up, whether you're a local or driving down from Canada. Just let us know if you need an extension!

Yes! Use your carrier's tracking (e.g., USPS, UPS, FedEx) to monitor your package until it reaches us. Once it arrives at 98 Sunrise Road, we'll send you an email notification so you know it's ready for pickup.

No limit! Whether it's one envelope or a dozen pallets, we'll handle them all. Just ensure each package includes your full name with our address for smooth processing.

Yes, just let us know in advance who's picking up (name and ID required). Call us at 1-844-208-8410 or update your account to authorize them—it keeps your packages secure!

Yes, COD shipments have a minimum charge of $20 or 10 percent of the COD amount, whichever is greater, and must be arranged with Three Mile Shipping Depot in advance.